Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 909-946-7687 or make an appointment online!
Know Your Rights
Excellent work and TRUSTWORTHY. Replaced stolen cat converter and made a custom cage from 5/8 rebar so they can't steal it again. Better than commercial shield.
Great experience. I have been going to Joel's for years. I have never had to question any work he has done, he charges fair prices, and all the mechanics seem to be very professional. Highly recommended!
Joel and his team were great. They constantly kept me updated and on the repairs, offered competitive prices, and were nice, genuine people. Will definitely be coming back here again.
I finally did some homework before I took my toyota in for a service. Joels by far had the best service I have ever received. Very fairly priced and the job was actually done in a timely matter. Without a doubt I will use Joels from here on out for all of my service needs.
Been going here for years and always does an awesome job at a decent price!
#1 You can trust this repair shop... which are pretty hard to find these days.. Very transparent about the job they do and knowledgable about their work. Prices aren't the lowest and they aren't the fastest but its worth the honest work they do. Had my compressor replaced, the replaced product was a defect (manufacturer's fault), took full responsiblity and was replaced again free of charge. Would definitely recommend this place..